As digitalization becomes more popular, online frauds are becoming more prevalent. Understanding how to effectively and promptly report such events is essential. India’s National Cyber Crime Reporting Portal (cybercrime.gov.in) offers a simplified framework to handle complaints of online fraud. This guide will ensure you can report cybercrimes quickly and easily through the online fraud complaint procedure.

Step 1: Gather the Required Information and Documents.

Get all the information and supporting documentation for the event before you begin the complaint process. Here is what you will need:

Personal Information

Ensure you have your full name, home address, phone number, email address, and proof of national identification (such as a PAN card or Aadhaar).

Details of the Transaction (if any):

Gather transaction details such as:

• Payment method (e.g., bank transfer, debit/credit card, UPI)
• Transaction IDs and bank account numbers
• The Transaction time and date
• Amount involved

Proof of the Incident:

• Screenshots of dubious emails, websites, or messages.
• Unauthorized transactions on bank statements.
• Details about any calls, texts, or emails you may have had with the scammer.

Step 2: Go to the National Portal for Reporting an Online Fraud Complaint

After you have the details you need, use the official government website for reporting cybercrimes:

• Launch your browser, then go to cybercrime.gov.in.
• Find and select the ‘File a Complaint’ button on the homepage.

Step 3: Create an Account and Log In

The site requires users to verify themselves to ensure the security of their input. Here’s what to do:

• After selecting the ‘Report Other Cyber Crimes’ option, you will be taken to the registration page.
• After entering your mobile number, select ‘Get OTP’.
• Fill out the captcha verification and enter the delivered OTP to the registered mobile number.
• After authentication, create your login credentials and complete the registration form.
• Once registered, use your newly generated login credentials to access the portal.

Step 4: Fill out the Complaint Form

The complaint form is divided into sections to collect comprehensive information regarding the incident. Take these actions:

General Details: Give your basic personal details.

Victim Information: If you file on their behalf, provide the victim’s details in this section.

Details of Cybercrime

Mention the type of cybercrime, such as phishing, hacking, or money fraud.

Give a thorough account of the incident, mentioning the time, place, and manner in which it happened.

Details about the suspect (if known)

Give any information you know about them, including phone numbers, email addresses, and bank account information.

Step 5: Provide Supporting Evidence

Evidence is essential to properly support your complaint and assist law enforcement in their investigation. To upload documents, follow these steps:

1. Attach relevant files to the incident details page, including:

• Screenshots of communications that are bogus.
• Copies of authorized bank statements that showcase transactions
• Any additional proof that supports your claim.

2. Make sure every file you post is readable and clear. The portal supports several file types, including PDF, JPG, and PNG.

3. Once you have finished this section, click ‘Save and Next.’

Step 6: Review and Submit Your Complaint

Review the following details before completing your submission:

• Evaluate the information for any errors or omissions.
• Verify that every document you provide is complete and pertinent.
• Click ‘Submit’ to file your complaint after you’re satisfied.
• After submitting, you will receive a confirmation message and a unique complaint ID via email and SMS.

Step 7: Track Your Complaint

Users can monitor the progress of their complaints on the portal:

• Go to the ‘Track Complaint’ area after logging in to the portal.
• To access updates, enter your registered mobile number and complaint ID.
• Keep yourself updated on your case’s status and any steps taken by law enforcement.

Other Ways to Report Online Fraud

There are several other ways to file an online fraud complaint if you are unable to use the online portal:

National Cyber Crime Helpline

The toll-free helpline for reporting cybercrimes is 1930. The helpline connects you to qualified staff who can assist you with the reporting procedure and is open around the clock.

Go to a Police Station

The closest police station is where you can submit a First Information Report (FIR). It is best to have all supporting papers and evidence with you.

Bank Fraud Reporting

Report the scam to your bank right away if it involves unauthorized transactions. For such situations, most banks have specific grievance redressal ways.

How to Avoid Online Fraud

Although being able to detect fraud is crucial, prevention is always preferable to treatment. The following tips will help you be safe online:

• Don’t give anyone access to private information like PINs, passwords, or OTPs.
• Before paying online, always make sure a website is legitimate.
• Ensure all your online accounts have two-factor authentication (2FA) enabled.
• Keep an eye on your transaction history and bank account statements regularly.
• Unwanted emails or communications requesting financial or personal information should be avoided.

The National Cyber Crime Reporting Portal makes filing a complaint about online fraud simple. Your case will be reported honestly and effectively if you follow the instructions in this tutorial. In addition to assisting you in pursuing justice, reporting cyber fraud is essential to reducing cybercrimes in India. Do not hesitate to take action if you have fallen victim to an online scam. To get the necessary information, go to cybercrime.gov.in and submit your complaint. By working together, we can make the Internet safer for everyone.

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